Privacy Policy & Website Terms of Use
Your privacy, trust and confidentiality are important to me. This page explains how your personal information is collected, used and protected when you visit this website or contact my practice. It also outlines the terms governing the use of this website. I am committed to protecting your privacy and handling your personal information responsibly in accordance with the Protection of Personal Information Act (POPIA), as well as my ethical obligations as a Registered Counsellor with the Health Professions Council of South Africa (HPCSA).
About This Website
This website is owned and operated by Luzinde Koen, a Registered Counsellor practising in Three Rivers, Vereeniging, South Africa. The purpose of this website is to provide information about my counselling services, OliveRoot Toolkits, and ways to contact my practice. The information provided on this website is intended for general informational purposes and should not be regarded as a substitute for professional psychological or medical advice, diagnosis, or treatment.
Information We Collect
Depending on how you interact with this website, I may collect the following personal information:
• Your name and surname
• Email address
• Telephone number
• Information you voluntarily provide through the contact form or WhatsApp enquiries
• Information necessary to respond to your enquiry or arrange an appointment
• Technical information such as your IP address, browser type and website usage through cookies or analytics tools
How Your Information Is Used
Personal information collected through this website may be used to:
• Respond to your enquiries
• Arrange or confirm appointments
• Communicate regarding counselling services or OliveRoot Toolkits
• Improve the functionality and security of this website
• Comply with legal, ethical and professional obligations where required
Confidentiality & Electronic Communication
I am committed to respecting your privacy and maintaining the confidentiality of your personal information in accordance with the ethical standards of the Health Professions Council of South Africa (HPCSA). Please note that submitting an enquiry through this website, sending an email, or contacting me via WhatsApp does not establish a therapeutic or counsellor-client relationship. While reasonable steps are taken to protect electronic communications, no method of communication over the internet, by email, or by telephone can be guaranteed to be completely secure. For this reason, I recommend that highly sensitive or confidential information be discussed during scheduled counselling sessions rather than through email or WhatsApp.
Protection of Personal Information (POPIA)
Your personal information is processed in accordance with the Protection of Personal Information Act, 2013 (POPIA). Reasonable administrative, technical and organisational measures are implemented to safeguard personal information against unauthorised access, disclosure, loss or misuse.Personal information will not be sold, rented or shared with third parties unless required by law, with your consent, or where disclosure is ethically or legally required.
Cookies & Website Analytics
This website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use the website. Cookies help enhance website functionality and do not generally identify you personally. You may choose to disable cookies through your browser settings; however, some features of the website may not function as intended.
Professional Disclaimer
The information on this website is provided for general informational and educational purposes only. It should not be regarded as a substitute for individual counselling, psychological assessment, diagnosis, psychotherapy, medical treatment or legal advice. If you require professional support, please arrange an appointment with an appropriately qualified healthcare practitioner.
Limits of Confidentiality
Confidentiality is a fundamental part of the counselling relationship and is maintained in accordance with applicable legislation and the ethical standards of the Health Professions Council of South Africa (HPCSA). There are, however, limited circumstances in which confidential information may be disclosed where required or permitted by law. These may include situations where there is a serious risk of harm to yourself or another person, suspected abuse or neglect of a child or vulnerable person, or where disclosure is required by a court of law or other legal obligation. Any such disclosure will be limited to what is reasonably necessary and, where appropriate, discussed with you.
Intellectual Property & Copyright
Unless otherwise stated, all content published on this website is the intellectual property of Luzinde Koen and is protected by South African copyright and intellectual property laws.
This includes, but is not limited to:
• OliveRoots Toolkits and related resources
• Workbooks and worksheets
• Educational content published on this website
• Text, graphics, photographs, and images
• Logos, branding and website design elements.
The content on this website is provided for your personal information and lawful use only. No part of this website or its resources may be copied, reproduced, adapted, translated, distributed, published, uploaded, shared, resold or otherwise used for commercial purposes without the prior written permission of Luzinde Koen. The purchase of an OliveRoot Toolkit does not transfer ownership of the intellectual property. The copyright and all intellectual property rights remain the property of Luzinde Koen. Toolkits may not be reproduced, copied, scanned, redistributed, resold, or used to create derivative works without prior written permission. Organisations, schools, healthcare professionals or other entities wishing to use OliveRoot Toolkits for multiple users or within their organisation are requested to contact Luzinde Koen to discuss appropriate licensing arrangements.
Website Terms of Use
By accessing and using this website, you agree to the following terms:
• The content of this website is provided for general informational and educational purposes only. It should not be regarded as a substitute for an individual
psychological assessment, counselling, healthcare, diagnosis or treatment.
• Visiting this website, submitting an enquiry, sending an email, or communicating via WhatsApp or telephone does not establish a counselling or a
counsellor-client relationship.
• While every reasonable effort is made to ensure that the information published on this website is accurate and up to date, no guarantee is made regarding
its completeness, accuracy, or suitability for your individual circumstances.
• You agree to use this website lawfully and respectfully and not to interfere with its operation, security or functionality.
• This website may contain links to third-party websites for your convenience. I am not responsible for the content, security or privacy practices of external websites.
Emergency Notice
This website is not monitored continuously and should not be used for emergencies. If you or someone you know is experiencing a mental health crisis, is at immediate risk of harm, or requires urgent medical or psychological assistance, please get in touch with your nearest emergency medical service, hospital, or appropriate emergency support service immediately. If you are an existing client and need to change or cancel an appointment, please contact me during practice hours by telephone or WhatsApp.
Changes to This Policy
This Privacy Policy and Website Terms of Use may be updated from time to time to reflect changes in legislation, professional requirements, website functionality or practice policies. Any updates will be published on this page and will become effective from the date of publication.
Contact Information
If you have any questions about this Privacy Policy, Website Terms of Use, or how your personal information is processed, please feel free to contact me.
Luzinde Koen
Registered Counsellor (HPCSA)
PRC0039985
📍Three Rivers, Vereeniging, Gauteng, South Africa
Effective Date: 6 July 2026